Shared team inbox
Organize conversations by owner, status, priority, unread state and response time.
Product capabilities
One clear system for every customer conversation.
Capture visitors, collaborate as a team and respond from web or mobile without losing context.
Designed for real support work
More context. Less guesswork.
Everything your team needs to turn a website message into a helpful, measurable customer experience.
Visitor intelligence
See country, IP context, language, page activity and returning-visitor history.
Two-way translation
Translate incoming and outgoing messages while preserving the original conversation.
Lead capture
Collect names and emails, build a lead directory and export qualified contacts to CSV.
Smart notifications
Sound, browser and mobile alerts help agents answer while the visitor is still engaged.
Branded messenger
Customize colors, greeting, profile photos, launcher position and ChatBilly attribution.
Team collaboration
Use assignments, private notes, tags, quick replies and clear resolution states.
Routing and permissions
Control teammate access and direct important chats to the right people.
Live reporting
Monitor volume, response speed, waiting visitors, leads and team performance.
Your whole team, connectedWeb dashboard + Android app
A workspace people enjoy using
Built for fast answers and thoughtful follow-through.
Keep the inbox calm even when conversation volume grows. Every customer has an owner, every teammate has context, and every manager can see what needs attention.
- 01See what is urgentUnread, waiting, high-priority and SLA views.
- 02Work together without collisionsAssignments, internal notes and presence.
- 03Improve with real evidenceActionable reporting instead of vanity metrics.
Ready when you are
Start free →Give your team a better way to respond.
Create your workspace and install your first widget today.